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Order & Payments
More information on your order and payment methods.
- Add or remove articles from my order? From the moment the items from your order have been collected in our warehouse, it is no longer possible to remove or add items. Therefore, please contact us by phone as soon as possible so that we can assess the possibilities. Go to contact details >
- What are the payment options for my country? How can I choose the payment method? When you are placing in order, on the check-out page, you will be able to choose from the available payment options for your country. How does the payment works? When you have selected your payment method and you validate your order, you will ...
- Stocks and Pre-order Information From the moment the collection for the new season is known to us, we put it online. Items that are in stock can be ordered and will be dispatched within 2-3 working days. For items that are not in stock, the expected delivery time is indicated in the product overview and on the product page. ...
- My payment failed or was declined If a payment fails or is declined, it is often due to one of the following reasons: Our website displays an error message before the payment provider's website could be loaded. In this case, please contact our customer service. There was no connection established between our website and the ...
- Problem with my discount/ coupon code Where can I enter my discount code? You can enter a discount code in the shopping cart, where you also enter your personal information and choose the payment method. Above the total amount of the order, there is a field labeled 'Enter Coupon Code' in a gray box. After entering the discount ...
