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Cancellations & Returns
- How do I return or exchange a product ? At Felina World, you have a 14-day right of return from the moment you, or a third party other than the carrier and designated by you, have received the items. After inspecting your return, we will refund the purchase amount using the same payment method you used to place the order. You can ...
- Can i still cancel my order? From the moment you receive a shipping confirmation via email, it's no longer possible to cancel your order. Haven't received a shipping confirmation yet? Please contact us so that we can check if we can cancel your order in time. Refund for Timely Canceled OrdersIn the case of a successful ...
- How long can I return ordered items? (right of revoke) At Felina World, you have a 14-day right of return from the moment you, or a third party other than the carrier and designated by you, have received the items. After inspecting your return, we will refund the purchase amount using the same payment method you used to place the order. You can ...
- Trusted Shops guarantee Trusted Shops Buyer Protection Right after placing your order, you can insure your purchase for free up to € 2,500 with just one click through Trusted Shops, regardless of the chosen payment method. If anything goes wrong unexpectedly, Trusted Shops has your back. Future purchases from ...
- Can I also exchange items ordered online? Unfortunately, exchanging items ordered online is not possible. If you wish to have different items than what you ordered, you will need to place a new order for them. The items already delivered can be returned to us using this return procedure.
